A ringing endorsement for Caliente’s teamwork on AT&T Platinum call center

 

The teamwork that defines the Caliente Construction company culture was on full display with the completion of AT&T’s state-of-the-art customer call center at its Mesa Campus.

Caliente’s work on the 100,000-square-foot, multi-story facility was one of four builds across the U.S. for AT&T. Caliente’s project was the only facility that finished on time and on budget.

“I cannot express how proud I am of what was accomplished by our Alliance Partners in support of the Mesa Platinum build,” said John Bosak, Senior Project Manager for ATT. “This critical client build began back in January of 2018. All energy and focus were placed upon fast‐tracking the design, bid and construction of the training rooms and second- floor production areas so as to meet AT&T’s 2018 hiring commitments. We could not afford to miss a single deliverable and this team made all our commitment dates.”

“This is a huge acknowledgement to our entire project management team,” added Caliente Construction Project Manager Fernanda Munoz. “It was an awesome job by all involved. As a team, we made this happen. As a company, we should be very proud of this build.”

Shout outs for the project go to field supervisors for the first and second floors: Thomas Stackhouse, Robert Ludescher, Ken Ronan, Howard Baker and Sam Marrero; Project Engineer Michelle Andrews; Project Coordinator Karishma Thakur; and Project Accountant Karen Lopez.

Caliente would also like thank Project Director Eric Davis for mentoring the team through the constructability aspect of the build and working behind the scenes with the team to ensure the project was delivered on time.

“The schedule was predetermined by the customer’s production requirements, which made this even more difficult with all the specialty finishes,” Fernanda said. “We managed all of it with smiles on our faces.”

The fast-track build-out of the occupied telecommunications campus was completed in phases. The project scope consisted of demolition and build-back of 70,000 SF on the second and selected areas of the third floor. The next phase consisted of a 30,000 SF renovation on the first floor. Work included mechanical, plumbing and electrical renovation; direct digital control (DDC) upgrades; and complete electrical and data system replacement.

New spaces in the facility include an 86-seat auditorium, offices, co-working spaces, high-end digital staff entertainment space, full break room, telepresence conference room, fully-equipped fitness room with multi-use equipment and custom audio.

AT&T will fill the renovated space with 500 new employees. It will support customers with multiple AT&T products and services.

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